ServiceNow, Inc.
As of Fiscal Year 2025 (ended December 31, 2025)
Key KPIs at a Glance
| Metric | Value |
|---|---|
| Total revenue (FY2025) | $13.278 billion, up 21% year-over-year |
| Subscription revenue (FY2025) | $12.883 billion, up 21% year-over-year |
| GAAP operating income (FY2025) | $1.824 billion, 13.5% operating margin |
| Non-GAAP operating margin (FY2025) | 31% |
| GAAP net income (FY2025) | $1.748 billion |
| Current remaining performance obligations (as of Dec 31, 2025) | $12.85 billion, up 25% year-over-year |
| Remaining performance obligations (as of Dec 31, 2025) | $28.2 billion, up 26.5% year-over-year |
| Customers with >$5 million in annual contract value (year-end 2025) | 603 customers, up approximately 20% year-over-year |
| Operating cash flow / free cash flow (FY2025) | $5.444 billion / $4.636 billion, up 41% / 35% year-over-year |
| Employees (as of Dec 31, 2025) | 29,187 full-time employees (14,601 U.S. / 14,586 international) |
| Capital return | Board authorized an additional $5 billion share repurchase program in January 2026 |
Sources: Revenue-by-type, profitability, remaining-performance-obligation, cash-flow and customer-count figures are from ServiceNow's Q4/FY2025 earnings release (SEC 8-K exhibit, filed January 2026). Revenue mostly comes from subscriptions and has no natural multi-slice product breakdown, so a second pie shows revenue by geography instead; ServiceNow's FY2025 10-K states that 'sales outside of North America represented 37% of our total revenues for each of the years ended December 31, 2025 and 2024,' and that percentage split (63% North America / 37% international) is applied to total revenue here because the 10-K does not separately publish exact geographic dollar figures. Employee headcount is the company's 10-K-disclosed December 31, 2025 figure. ServiceNow states it ranked No. 1 in five of six Gartner Market Share, 2023 technology-workflow categories (including ITSM platforms), but Gartner's reports did not include a specific quantified percentage in what was found, so no market-share pie is included.